Job Description

We are partnered with an organization ranked #1 in Pulmonology by U.S. News & World Report. Located in Denver, they are the only facility in the world dedicated exclusively to the research and treatment of respiratory, cardiac, immune, and related disorders.

Their health initiatives program and looking to find awesome Wellness Coaches who, in addition to being part of our nationally recognized hospital team, will make a difference through phone coaching sessions, assessments, evaluations, support and motivation to program participants to achieve and maintain optimal health status with the Tobacco Cessation Program. This role will allow you to work with individuals who want to quit smoking.

REWARDS

• This role pays $20.25/hour on a temporary to hire basis
• Upon conversion this role has an OTE of $45,000

Requirements

• Bachelor’s Degree Required, preferably in health sciences, health education, behavioral science, or social science
• A minimum of two years of call center operations experience and two years of leading and/or supervisory experience required

RESPONSIBILITES

• Educates and coaches a diverse population of participants in quitting tobacco by following motivational interviewing techniques
• Explains Health Initiatives programs to participants, builds rapport, and engages callers following guidelines, protocols and scripting
• Completes an intake questionnaire with participants to verify program eligibility.
• Documents participant data in compliance with HIPAA requirements, departmental standards and specific client guidelines
• Maintains friendly, confident, open, and effective communication with participants to identify program eligibility and inspire continued participation.
• Assists participants to help determine participant’s goals, readiness to change, and supports the behavior change
• Engages in a process of continuous training, learning, and professional growth including QA scores and feedback to ensure delivery of the latest evidence-based practices, content knowledge and skills
• Maintains call center metrics and individual performance standards

“Emerge is committed to being an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other protected characteristic. In compliance with the Job Application Fairness Act, we ensure a fair and equitable recruitment process and provide necessary and reasonable accommodations. We value diversity and encourage individuals from all backgrounds and experiences to apply.”

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