Job Description

Department: Managed Services

Position Title: Product Manager (Technical)

Job Summary:

The Product Manager is responsible for the product planning and execution throughout the Product Lifecycle. This role would lead in the gathering and prioritizing product and customer requirements, defining the product vision, and working cross functionally to ensure customer and company goals are aligned and met.

FLSA Status:

Exempt

SOC Occupational Code:

13-1082

EEO-1 Job Category:

2

Essential Functions:

• Solid understanding of IT Infrastructure components (e.g., networking, compute, storage, OS, DB, cloud, security, etc.) and experience with designing and delivery of managed IT services to customers. 
• Uncover and understand customer needs and translate them into requirements.

• Develop and communicate a clear product vision and strategy aligned with the overall business goals.
• Create and manage a product roadmap.
• Analyze market data to make informed decisions regarding product features, pricing, and positioning.
• Lead the end-to-end product development process, collaborating with engineering, design, and other teams.
• Effectively communicate product updates and changes to internal teams.
• Define and track key performance indicators (KPIs) to measure the success and impact of product initiatives.
• Develop go-to-market strategies for new product launches, collaborating with marketing teams to execute successful product introductions.
• Understand and analyze data pipelines, algorithms, and automated systems.
• Other duties as assigned.

Required Skills/Abilities/Competencies:

• Excellent verbal and written communication skills. 
• Ethical and Critical Thinking.
• Ability to collaborate with cross functional teams.
• Ability to manage multiple projects at one time.
• Ability to adapt and change.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong leadership skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.

Converge Technology Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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