Online Support Community Moderator Spring Intern Job at Pegasystems, Waltham, MA

WEZ3VFZFRkVqeENTRjh1OHdMei9vSW9N
  • Pegasystems
  • Waltham, MA

Job Description

Online Support Community Moderator Spring Intern Job Category: Internships Location: US - Massachusetts - Waltham ShareCopying... Before You Apply: This position is not eligible for employment authorization. Meet Our Team: We are looking for an enthusiastic and detail-oriented college intern to join our online support community team. As a Community Moderator Intern, you will be key in creating a welcoming and supportive environment for our community members. Your role will involve monitoring interactions, responding to inquiries, and assisting in resolving issues to ensure a smooth and positive user experience. This internship provides an excellent opportunity to gain hands-on experience in community management, customer support, and online communication. Picture Yourself at Pega: Pega's internship program serves as an exceptional launchpad for students, bridging the gap between academic prowess and thriving in the professional realm. We don't just cultivate good students; we elevate them to greatness by empowering them to conquer substantial challenges. At Pega, we champion the notion that brilliance knows no hierarchy or geographical bounds—it can emerge from anyone, anywhere. Our internships are designed with a clear mission: to equip students with invaluable business acumen, embolden them to contribute to consequential real-world projects, and facilitate seamless global collaboration. All the while, we ensure that their efforts are handsomely rewarded with a competitive compensation package. Join us and turn your potential into tangible achievements. What You'll Do at Pega: Actively monitor community forums for new posts and comments. Respond to user inquiries and provide timely and helpful assistance. Moderate discussions to ensure compliance with community guidelines and maintain a respectful environment. Identify and escalate issues that require attention from the community management team. Contribute to the development and improvement of community guidelines and processes. Assist in gathering and analyzing community feedback to identify trends and areas for improvement. Participate in team meetings and contribute ideas for community engagement initiatives. Who You Are: Currently enrolled in a college or university. Excellent written and verbal communication skills. Strong interpersonal and problem-solving skills. Ability to work independently and as part of a team. Proficient in using social media platforms and online community tools. Interest in customer service and community building. Experience with online community moderation or customer support. Knowledge of relevant social media platforms and analytics tools. Pega Offers You: The opportunity to collaborate on meaningful, real-time projects with diverse global teams The chance to engage in professional development through seminars and our "Coffee Break Series" with Pega’s Founder, CEO, and Executive Leadership Team Participation in dynamic events tailored for Pega and interns, including social outings, volunteer opportunities, group projects, and more The potential to secure a full-time offer Guidance and daily support from your manager, colleagues, and a mentorship program A competitive salary with a range of fun benefits A casual, flexible, and fun work environment Job ID: 20988

Pegasystems

Job Tags

Full time, Casual work, Internship, Flexible hours,

Similar Jobs

Allied Digestive Health

FT Gastroenterologist needed in historic Freehold, NJ Job at Allied Digestive Health

BE or BC Gastroenterologist in Historic Freehold, NJ Welcome to Allied Digestive Health! New Jersey's premiere Gastroenterology Organization! We are seeking a Full Time BE or BC Gastroenterologist to join our team at Middlesex Monmouth Gastroenterology!. Enjoy the...

Source Medical, LLC.

Urgent Care Physician Assistant Job at Source Medical, LLC.

NP Urgent Care opening in Geneva, NY- Full Time- 36 hour work week- 3-4 days per weekThe Hospital is looking for Full-time Family Nurse Practitioners to join us! - This position is 36 hours per week with a schedule of 3-4 days per week. - Qualifications include Board Certification... 

Berkshire Hathaway Specialty Insurance

Associate Property Underwriter Job at Berkshire Hathaway Specialty Insurance

 ...people who, like you, have a high level of capabilities and strong...  ...casualty and specialty lines insurance company in the world? Job...  ...it means to be a successful Underwriter? Berkshire Hathaway Specialty...  ...exciting opportunity for an entry-level candidate to join our Property... 

Childcare Network - Child Development Schools, Inc.

Cook Job at Childcare Network - Child Development Schools, Inc.

 ...Your Role as Childcare Cook: As a cook, you will be responsible for preparing nutritious meals and snacks for the children in our care...  ...an assistant teacher, actively participating in classr Cook, Restaurant, Education Childcare Network - Child Development Schools, Inc.

Ultimate Staffing

Assistant Underwriter Job at Ultimate Staffing

 ...We are seeking a motivated and detail-oriented Entry-Level Underwriting Assistant to join our dynamic underwriting team. In this role, you will provide vital administrative support to the underwriting department by assisting with the processing and e Assistant Underwriter...