Job Description

Requisition No: 836876 

Agency: Department of Transportation

Working Title: NETWORK SUPPORT SPECIALIST I - 55000254

 Pay Plan: Career Service

Position Number: 55000254 

Salary: $44,944.14 - $52,434.83 

Posting Closing Date: 09/18/2024 

Total Compensation Estimator 

STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION

JOB POSTING DESCRIPTION

302 / Information Technology Services – District 3

OPEN COMPETITIVE

CAREER SERVICE

CONTACT PERSON: Leah McAllister

CONTACT PHONE NUMBER: (850)330-1345

CONTACT EMAIL ADDRESS: leah.mcallister@dot.state.fl.us

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including: 

• Career advancement opportunities
• Tuition waiver for public college courses
• Training opportunities
• Flexible work schedules and telework (for designated positions)
• Employee Assistance Program (EAP)

Join FDOT and be part of the team that works as one to improve safety, enhance mobility and inspire innovation in the Florida transportation system!

For additional benefit information available to State of Florida employees, go to

SPECIAL REQUIREMENTS: You may be required to provide your Social Security Number to conduct required verifications. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion in the Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS) unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.

THE FLORIDA DEPARTMENT OF TRANSPORTATION VALUES AND SUPPORTS EMPLOYMENT OF INDIVIDUALS WITH DISABILITIES. QUALIFIED INDIVIDUALS WITH DISABILITIES ARE ENCOURAGED TO APPLY.
In accordance with Section 110.112, Florida Statutes, and the Florida Department of Transportation’s Individuals with Disabilities Affirmative Action Plan, the agency is committed to ensuring affirmative action and equal employment opportunity for qualified individuals with disabilities. Upon request and as appropriate, reasonable accommodations to individuals with disabilities may be provided. Please contact the Florida Department of Transportation’s Human Resources Office located at 605 Suwannee Street, Tallahassee, Florida 32399, or call (850) 414-5300 for assistance.

POSITION DESCRIPTION: Performs network backups and file restorations as required. Monitors backups ensuring the integrity of the data. Provides quality control reports of backup results. Performs Active Directory administration following current applicable standards and guidelines. Installs Active Directory Domain Services. Administers Active Directory by using administrative tools. Creates and manages user and service accounts. Creates and administers computer objects and accounts to join the domain. Implements and manages Group Policy infrastructure; troubleshoots policy application.

Performs system administration and provisioning. Controls access and authorization (creating and assigning members to the appropriate role), sets up the distribution infrastructure, and installs and configures servers. Responds to system warnings, alerts, and errors, and diagnoses and resolves system problems. Plans for high availability configurations. Follows provisioning policies to grant access to the Department’s managed resources.

Monitors Service Desk queue and resolves support tickets as assigned. Documents work performed and resolution(s). Identify, analyze and resolve problems and issues through the use of troubleshooting tools and techniques as well as teamwork. Provides high level of customer service by providing status and information to the customer.

Performs basic troubleshooting to determine cause of network/system problem(s). Installs, configures and provides user support for personal computers (PC) and peripheral equipment to include software installation and upgrades, patches and technical support within specified time frame. Works with staff on issues outside their areas of responsibility as needed.

Generates and maintains technical documentation as assigned. Creates network topology diagrams for network segments, the routers connecting the segments, servers, gateways and other major pieces of networking hardware. Documents server names, roles, and addresses. Documents changes such as application installations and modified security settings as required.

Maintains a secure environment and network infrastructure in accordance with all applicable policies, procedures and practices. Monitors network for security threats or unauthorized users. Analyzes security risks and develops response procedures. Ensures anti-spam and virus protection is in place. Implements, maintains, and monitors network intrusion prevention measures. Maintains security documentation as required.

Provides voice communications support to Enterprise Services Voice Communications Team, completing telephone moves, adds, changes, and other requested support services. Verifies service by testing circuits, equipment, and alarms. Identifies, corrects, or escalates customer issues as needed.

Responds to security incidents as assigned. Captures additional event data and performs preliminary analysis to determine criticality. Escalates events if emergency response is determined necessary. Reviews and analyzes log data to determine nature and scope of incident. Uses virus, spyware, rootkit and other detection tools to determine necessary mitigation and repair. Documents all steps taken and subsequent resolutions.

Plans, organizes, manages and tracks projects. Develops the project plan and schedule. Supports and informs project stakeholders and team. Identifies and mitigates project risks and conflicts. Tracks project progress and goals achieved.

Participates on statewide teams, both internal and external to the Office of Information Technology. Provide facts to facilitate the team's decision making process and to achieve the team's goals. Shares information and receives feedback from other Office of Information Technology staff as appropriate.

KNOWLEDGE, SKILLS AND ABILITIES: KNOWLEDGE OF MICROSOFT PRODUCTS, INCLUDING SERVER OPERATING SYSTEMS, OFFICE SUITE AND OUTLOOK IN A NETWORKED ENVIRONMENT; KNOWLEDGE OF COMPUTER SOFTWARE, HARDWARE, AND FIRMWARE RELATIVE TO SERVERS, PERSONAL COMPUTERS, LOCAL AREA NETWORK/WIDE AREA NETWORK ENVIRONMENTS; SKILLED AT INSTALLING AND PROVIDING TECHNICAL SUPPORT FOR SOFTWARE APPLICATIONS AND OPERATING SYSTEMS; SKILLED AT INSTALLING AND TESTING COMPUTER HARDWARE; KNOWLEDGE OF DISASTER RECOVERY PROCESSES AND DATA BACKUPS; ABILITY TO PLAN, ORGANIZE AND TRACK PROJECTS; ABILITY TO COMMUNICATE EFFECTIVELY BOTH VERBALLY AND IN WRITING; ABILITY TO RESEARCH INFORMATION; ABILITY TO MAKE QUICK DECISIONS, SOLVE PROBLEMS, REMAIN FLEXIBLE, AND KEEP A POSITIVE ATTITUDE; ABILITY TO READ, UNDERSTAND, AND COMPLY WITH THE DEPARTMENT'S POLICIES, PROCEDURES, GUIDELINES, AND PRACTICES RELATING TO NETWORK STANDARDS; BASIC KNOWLEDGE OF PHONE SYSTEMS; ABILITY TO DEVELOP AND MAINTAIN TECHNICAL DOCUMENTATION FOR SUPPORTED SYSTEMS.

MINIMUM QUALIFICATIONS: Associate degree in Computer Science, Information Technology or closely related field from an accredited college or university or 2 years of work experience in the installation, maintenance and technical support of network hardware. Technical certifications from network training programs such as CCNA, MCSA or Network + may be substituted for one year of work experience.

As a CANDIDATE, you may be required to provide documentation (i.e. HIGH SCHOOL DIPLOMA OR EQUIVALENCY, college transcripts, ETC.) to verify meeting these Minimum Qualifications.

THE FLORIDA DEPARTMENT OF TRANSPORTATION VALUES THE SERVICE VETERANS AND THEIR FAMILY MEMBERS HAVE GIVEN TO OUR COUNTRY AND SUPPORTS THE HIRING OF RETURNING SERVICE MEMBERS AND MILITARY SPOUSES. If you are a preference-eligible applicant who receives notice of a hiring decision and believe that you were not afforded employment preference in accordance with applicable Florida law and regulation, you may file a written complaint within 60 calendar days from the date you receive the notice, requesting an investigation to the Florida Department of Veterans’ Affairs, Division of Benefits and Assistance, 9500 Bay Pines Boulevard, Room 214, St. Petersburg, Florida 33708.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement. 

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