Job Description

Job Description

Job Description

Catholic Charities is an organization that values helping others at any stage in their life, regardless of race, creed, or lifestyle. We place a special emphasis on helping those who are economically poor and the vulnerable. Catholic Charities is made up of multiple geographic and service-specific agencies. We are privileged to make a difference and love what we do. We value work-life balance and offer an extensive benefit package.

We are currently hiring a Long Term Care Ombudsman, to work in our Tri-County Services office.  As the Long Term Care Ombudsman, you would be responsible for: 

• -Represent the Ombudsman program by reviewing and responding to resident, family and/or community members complaints regarding LTC facilities, adhering to the highest level of confidentiality.

• -Meet with residents and family members, conduct investigations around complaints, and interview facility staff

• -Effectively manage and prioritize complaints received, ensure a timely and relevant response to all complaints assigned, using conflict resolution techniques and strategies

• -Advocate for resident rights including avoidance of elder abuse, mistreatment, and neglect.

• -Liaison with resident councils in all LTC facilities, provides presentations for staff, residents and community regarding Ombudsman services, resident rights, and other pertinent topics.

• -Enter data into databases accurately and timely, and report to Program Director on outcomes, trends, and activities.

• Support a corps of volunteer ombudsmen through providing training and guidance in complaint handling.

Long Term Care Ombudsman, Minimum Salary: $25.00 per hour

Long Term Care Ombudsman, Maximum Salary: $25.00 per hour

Long Term Care Ombudsman, Schedule: Mon-Fri 35 hours per week ( full time )

Qualifications:

• -Bachelor’s Degree in social work, human services, health, public administration, gerontology, law, or related fields

• -A valid driver’s license and maintain required vehicle insurance with access to a vehicle during work hours

• -Experience working with older adults in a long-term care facility or as an advocate is strongly preferred

• -Working knowledge of Microsoft Office software and other computer applications

Benefits:

• Health/Dental/Vision/Life Insurance

• Retirement planning options

• Employee Assistance Program

• Generous Time Off (as an eligible employee, you will accrue up to 23 days off in your first year, based on your standard work day)

• Employee Discounts (movie tickets, hotels, flights, amusement parks, etc.)

Catholic Charities is an Equal Opportunity Employer.

Applicants have rights under Federal Employment Law:

Family and Medical Leave Act (FMLA)

Equal Employment Opportunity (EEO) Know Your Rights

Employee Polygraph Protection Act (EPPA)

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