Job Description
We are looking for a dedicated IT Help Desk Specialist to join our team in New York, NY. The ideal candidate will be responsible for providing technical support to end-users, troubleshooting hardware and software issues, and ensuring a seamless IT experience for our staff. As an IT Help Desk Specialist, you will play a crucial role in maintaining the efficiency and productivity of our IT operations.
Working Location: New York, NY (Onsite)
Working hours: 9:00am – 5:00pm
Employment Type: Full-time, Non-Exempt
Pay: $32/hr - $36/hr DOE
Key Responsibilities
Provide first-level technical support to end-users via phone, email, and in-person.
Troubleshoot and resolve hardware, software, and network issues.
Install, configure, and upgrade computer systems, software applications, and peripheral devices.
Manage user accounts, permissions, and access rights in accordance with company policies.
Document and track support requests using a ticketing system, ensuring timely resolution.
Collaborate with other IT staff and departments to escalate and resolve complex issues.
Perform routine maintenance and updates on IT equipment and software.
Assist in setting up and supporting remote work environments, including VPN and remote desktop solutions.
Conduct user training and provide technical guidance on various IT tools and applications.
Requirement and Skills
Associate’s degree in Information Technology, Computer Science, or a related field; or equivalent work experience.
Proven experience in a help desk or technical support role, with a minimum of 1 year of experience.
Bilingual skills in Japanese and English (speaking and writing)
Strong knowledge of operating systems (Windows, macOS, etc.), office productivity software, and common IT hardware.
Familiarity with network troubleshooting and basic understanding of networking concepts.
Excellent problem-solving skills with the ability to diagnose and resolve technical issues efficiently.
Strong communication and interpersonal skills, with a customer-focused approach.
Ability to work well both independently and as part of a team in a fast-paced environment.
Preferred Qualifications:
Industry certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent.
Experience with IT ticketing systems (e.g., ServiceNow, Jira, Zendesk).
Knowledge of Active Directory and user management.
Experience with mobile device management (MDM) solutions.
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