Job Description

Integration Center Technician, Data Center Mesa,Arizona,United States Software and Services Apple is where individual imaginations gather together, committing to the values that lead to great work. Every new product we build, service we create, or Apple Store experience we deliver is the result of us making each other’s ideas stronger. That happens because every one of us shares a belief that we can make something wonderful and share it with the world, changing lives for the better. It’s the diversity of our people and their thinking that inspires the innovation that runs through everything we do. When we bring everybody in, we can do the best work of our lives. Here, you’ll do more than join something — you’ll add something. Integration Center Technicians are responsible for installing, servicing and maintaining Apple IT Infrastructure in a 24/7 environment with rapidly shifting priorities while maintaining high availability of the infrastructure. Description As a successful Integration Center Technician, your performance objectives include a strong desire and capability to learn, grow, and develop new skills. Solid attention to detail and effective documentation skills are critical components of success in this position. Responsibilities Empower a culture of safety, security, and compliance in all aspect of data center activities. Establish and enhance strong working relationships with various internal teams and external suppliers. Understand overall ticket management process. Perform power cycles, swap out failed components, handle storage media, and troubleshooting. Perform cable installations, hardware rack / stack installations, testing, and troubleshooting using standard data center processes. Physically assist in moving and racking equipment. Support deployment of on-site data center physical infrastructure including servers, NetDevices. Support parts/component replacement and physical hardware troubleshooting. Assist data center Inventory and Asset Management Team with shipping/receiving and inventory management to support high work volumes. Minimum Qualifications Experience in roles that include hands on technical support, in Data Center, Help Desk, Logistics or technical training in computer engineering or a related IT field. Ability to sit, stand, bend, stoop, push, pull, reach and lift as required, on a continuous basis, with items that can weigh up to 75 lbs Flexibility to work non-business hours (shifts) that may include weekends and/or holidays Ability to work within a Data Center Environment that is typically within a heat range of 60 degrees Fahrenheit upwards of 105 degrees Fahrenheit Ability to travel up to 20% which may include international as well as domestic locations. Key Qualifications Preferred Qualifications 1+ years of data center experience with a focus on server deployments and break fix. Experience operating macOS, Windows, Linux Experience running diagnostics, firmware updates, to resolve hardware/software issues Experience installing in-cabinet, uplink and structured cabling solutions Ability to build relationships and collaborate Excellent time management skills Ability to take initiative with minimal direction Superb communication skills, both verbal and written, to effectively communicate with team members and other departments Education & Experience Additional Requirements Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant. ( Apple Footer Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) . Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) . Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program (Opens in a new window) . Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) . Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) . Apple

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