Job Description

Bringing smiles is what we do at TTEC… for you and the customer. As a Facilities Manager working onsite in Malta, NY office, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

What You'll be Doing
Looking for an opportunity where you'll lead the overall facilities management? And be part of creating positive employee experience? You'll develop, implement, and maintain facility programs that reflect the priorities of continuous improvement, automation, thinking globally and identifying best practices. You'll lead and manage facilities team and act as the liaison between vendors and the landlord. While you'll have your eye on today, you'll also be thinking ahead to the needs of the business as it relates to facilities management.

You'll report to Regional Site Manager, Real Estate and Facilities. You'll impact the business, the teams you support, and the various departments that you partner with on a consistent basis through facilities management.

During a Typical Day, You'll

• Maintain various facility systems such as HVAC, CCTV, Badge Access, Generator, UPS, and Fire Suppression.
• Establish and manage Facilities budget including the budget and procurement process
• Manage customer expectations and ongoing customer relations.
• Develop and maintain standards to manage relationships with facility related vendors
• Implement and communicate policies that will impact on safety and security to customers
• Manages facility programs covering disaster preparedness and recovery and coordinates with headquarters division to implement Site-wide Emergency Response Plan
• Help Regional Manager with support to Rochester, NY office when needed.

What You Bring to the Role

• 4 years experience in facilities management, process and execution
• Must be able to respond to emergency situations 24/7 with reliable transportation and valid driver license as you're the point of contact for emergency situations that affect the site campus on a 24/7 basis, also transport goods and equipment as needed
• Ability to use PC and database applications for tracking work orders
• Ability to use standard and non-standard power tools
• Proven ability to lead a small team of internal staff and external vendors

What You Can Expect

• An annual incentive program
• Medical, dental, and vision
• Tax-advantaged health care accounts
• Financial and income protection benefits
• Paid time off (PTO) and wellness time off
• Tuition reimbursement and access to thousands of free online courses

Visit for more information.

The anticipated starting salary range for individuals expressing interest in this position is $47,000- 52,000 USD. 

About TTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the US says it all! Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#LI-Onsite

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