Do you love helping people and sharing your knowledge?
Do you have a passion for cool vehicles and fun companies?
Do you want to grow your career with a company that rewards your hard work?
Do you want to improve your work / life balance?
What's in it for YOU!
Join us as a Customer Service Agent for Email, Chat, and Voice Support!
In this Full-Time employee role, you'll support an innovative, All-American electric vehicle startup where you'll create the initial personal interaction customers have with the company, setting the tone for their perception and expectations of their future interactions and experience. You'll be asked to own each customer inquiry from start to finish, ensuring that every interaction leaves the customer feeling valued, understood, supported, and confident in their choice to trust the brand. All of this should lead to deeper loyalty and customer retention.
Your day-to-day role will consist of guiding customers transparently through questions they may have about our client's company, products, systems, and processes, providing technical support for the website, app, and in-car software by troubleshooting issues that they may be having. In addition, you will work with teams outside of Support to resolve issues that may need additional assistance, acting as the bridge for the customer as we navigate a resolution. You will address all of these situations with clarity and empathy, aligning yourself with the customer's needs to convey complex information in an accessible way that empowers them.
This is an exciting opportunity to help shape the future of Support at a brand-new company, delivering on outstanding experiences so that customers can get back to enjoying their vehicles and next outdoor adventure!
What we are looking for:
We've got an exciting career opportunity for you, if you can:
Requirements
The following items are mandatory pre-employment requirements and/or skills that are required to be successful in this role. The skills listed are skills that must be used daily and for a prolonged period of time, up to the full duration of your scheduled shift.
Preferred Skills and Experience
Location Requirements
You will work onsite for Training, Launch, and approximately 90 days of Production, and then move to your remote home office. You must live and work within driving distance of the Greenville, South Carolina area.
Work at Home Requirements:
For this Advisor position, Transcom provides you an all-in-one computer, monitor, and headset. The computer contains a built-in webcam that is required to be used for training and meetings.
Although the computer is provided if you are hired, you will need a home desktop or laptop computer that is hardwired using an Ethernet connection to complete the chat, typing, and internet speed assessments during the application. This is a requirement to be considered for this employment opportunity.
What Life at Transcom is like!
Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents. We are 30,000+ customer experience specialists at over 60 contact centers across 26 countries, delivering services in 33 languages to international brands in various industry verticals.
Right now, we are growing our virtual footprint in North America and currently hire remote employees in 26 states and 3 Canadian provinces. Proud to be recognized by FlexJobs as #10 on their list of the Top 100 companies to watch for remote work in 2024.
At Transcom, we're relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That's just how we are at Transcom. Here we care, and root for each other. You're included, just as you are, from day one. And with the right mindset, there's no end to how far we can go together.
We are the voice of our clients. We are Transcom.
We are passionate about people and look forward to meeting you!
Transcom Limited...Job Description ABOUT US Stio is an omni-channel mountain brand that designs, develops and sells beautiful, functional, and innovative... ...- 3 Hrs Per Month Stio is looking for a part-time Fit Model contractor to assist Stios Product Development Team at an average...
Full Job Description We are looking for a CDL truck driver with a minimum for 3 years" experience to serve our logistics department in a... ...maintenance Plan routes and meet delivery schedules Document and log work/rest periods and miles spent driving and retain fuel/toll...
...the pillars of our continued success. **Overview** The Pipe Welder will perform welding procedures according to code based on the... ...beveling pipe. + Ability to work overtime when required. **Travel Requirements** + Infrequent travel to Company or client locations...
...insurance~Employee discounts~Health insurance~Paid time off~Training & development~Vision insurance~Wellness resources"At... ...seeking an outgoing, highly motivated, experienced professional dog trainer with exceptional people skills to join our veterinary...
...Job Description: A leading aerospace manufacturer located in Savannah, GA, is seeking a skilled CNC Machinist to join their dynamic team. This is an exciting opportunity to work with a company specializing in precision aerospace manufacturing in a supportive, non-union...