Job Description

Job Description

Job Description

• Temp-to-perm Opportunity!
• Hybrid Schedule- Must work 3 days a week in the office
• Monday through Friday schedule with a rotational work-from-home Saturday
• Hours of operation are 7:00 am to 7:00 pm

Summary:
If you're the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit for this opportunity! You'll be the first contact for our client's customers: answering billing questions, taking payments, assisting with portal login and navigation, and general inquiries.

Job Responsibilities:

• Phone servicing of billing inquiries, taking payments, client concerns, portal navigation assistance, etc.
• Provide excellent customer service and accurate information via incoming telephone calls, text chats and email in a fast-paced, automated, high-volume contact center environment
• Assume ownership and accountability in handling customer requests in an efficient, accurate and professional manner
• Demonstrate the ability to analyze information to make appropriate decisions and solve problems, while maintaining a pleasant phone experience for the caller
• Perform basic mathematic calculations, such as percentages, addition, division and subtraction calculations to respond to customer inquiries
• Effectively navigate multiple system applications to research, analyze and resolve requests, inquiries & concerns
• Maintain established levels of productivity, service, and quality standards
• Learn and comply with corporate policies, regulatory standards (SOX), business processes (PCI) and procedures
• Complete additional tasks and other projects/duties as assigned
• Work overtime as needed

Skills:-

• Effective, strong, and service focused communication skills, both verbal and written
• Strong decision-making velocity in a fast-paced, high-volume phone contact center environment
• Proficient computer skills (keyboarding, login, web/cloud navigation), Microsoft 360 (Excel, Word, Outlook, Teams), multi-monitor usage and multi-tasking
• Demonstrate professionalism, personal accountability, reliability and taking personal pride in the handling of inquiries from our customers and agency partners
• Ability to manage competing demands, handle stressful situations, problem solving and strong decision velocity

Education/Experience

• Minimum of high school diploma or equivalent; college degree or currently pursuing is a plus!
• Experience in a high-volume contact center with a strong focus on superior service is a plus!
• 1-2 years Customer Service experience

Company Description

The Jacobson Group is the leading provider of insurance talent. For more than 50 years, we have been connecting insurance organizations with professionals from the board room to the back room on both a permanent and temporary basis. We offer a variety of solutions including executive search, professional recruiting, temporary staffing, subject matter experts, and onsite and work-at-home operations support. Regardless of the need or situation, Jacobson is the insurance talent solution.

Company Description

The Jacobson Group is the leading provider of insurance talent. For more than 50 years, we have been connecting insurance organizations with professionals from the board room to the back room on both a permanent and temporary basis. We offer a variety of solutions including executive search, professional recruiting, temporary staffing, subject matter experts, and onsite and work-at-home operations support. Regardless of the need or situation, Jacobson is the insurance talent solution.

Job Tags

Permanent employment, Temporary work, Saturday, 3 days per week, Monday to Friday,

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