Job Description

This is a remote position.

About the Client

One of the largest sporting goods retailer. It continues to offer the finest quality products at competitive prices, supported by associates with a passion for sports. It also serves and inspires athletes and outdoor enthusiasts to achieve their personal best through a blend of dedicated associates, in-store services, and unique specialty shop-in-shops dedicated to Team Sports, Athletic Apparel, Golf, Lodge/Outdoor, Fitness, and Footwear.

What to Expect

• Respond to “Where is my order?” calls

• Assisting customers with product questions

• Placing new orders/volume orders

• Handling existing orders: returns/replacements

• Provide store-specific support

• Tracking shipments

• Gift Card/Loyalty Card support

• Dispositioning all calls

• Deliver first call resolution with white glove service

Requirements

Capabilities of Top Performing Service Partners for this Program

• Have agents that are fluent, both written and verbal, in English
  
• Demonstrate a proven ability to deal with challenging customers and situations
  
• Are confident in their ability to achieve metrics
  
• Build and maintain strong working relationships through exceptional communication
  
• Provide proven problem-solving capabilities to deliver practical solutions
  
• Expertly navigate the Internet and demonstrate a working
  
• knowledge of Microsoft Office programs such as Outlook, Excel, and Word
  
• Type 25+ words per minute
  
• Demonstrate a working knowledge of a variety of sports and outdoor activities
  
• Have previous customer service experience within a call-handling environment
  

Benefits

Affordable PPO Healthcare and Dental Options Available

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